Refund and Returns Policy

REFUND & RETURNS POLICY

At Apna Store, we carefully pack and check our products before dispatch. Since our products are primarily food and consumable items, returns and refunds are subject to the conditions mentioned below.

  1. CANCELLATION BEFORE DISPATCH

Customers may request cancellation of their order before the order is dispatched.

If the cancellation request is approved before dispatch, the eligible amount will be refunded according to the applicable payment method and refund process.

Once the order has been dispatched, cancellation may not be possible.

  1. NO RETURN OR REFUND AFTER SUCCESSFUL DELIVERY

Because our products are food and consumable items, returns or refunds are generally not accepted after successful delivery if the customer simply changes their mind or no longer wants the product.

  1. WRONG, DAMAGED, BROKEN OR DEFECTIVE PRODUCTS

If you receive any of the following:

  • Wrong product
  • Damaged product
  • Broken product
  • Leaking product
  • Defective product
  • Product damaged during transportation
  • Product significantly different from what was ordered
  • Genuine quality-related issue

you may submit a claim within 24 hours of delivery.

  1. 24-HOUR CLAIM PERIOD

Any claim for a wrong, damaged, broken, leaking, defective or quality-related product must be submitted within 24 hours from the time of delivery.

Claims submitted after this period may not be accepted.

  1. UNBOXING VIDEO REQUIREMENT

For damaged, broken, leaking, wrong or defective products, customers are strongly requested to record a clear and continuous unboxing video while opening the package.

The video should clearly show:

  • The sealed package
  • Shipping label
  • Package condition
  • Opening of the package
  • Product inside the package
  • Any damage or problem with the product

The video should preferably be recorded continuously from the sealed package until the product is completely opened.

  1. PHOTOS AND VIDEOS FOR CLAIMS

To process a claim, customers may be required to provide:

  • Clear photographs of the package
  • Clear photographs of the product
  • Shipping label photograph
  • Unboxing video
  • Order details
  • A brief description of the issue

This information helps Apna Store verify the claim fairly.

  1. CLAIM VERIFICATION

After receiving the required information, Apna Store will review and verify the claim.

If the claim is found to be genuine and eligible, Apna Store may provide:

  • A replacement product; or
  • A refund, where applicable.

The final resolution will depend on the nature of the issue and verification of the claim.

  1. ORIGINAL PACKAGING

Customers should keep the original product, packaging, shipping label and other relevant materials until the claim has been reviewed and resolved.

  1. CHANGE OF MIND

Refund or return requests based solely on a customer’s change of mind, personal preference or decision not to consume the product may not be accepted after delivery.

  1. REFUND PROCESSING

If a refund is approved, it will be processed through the applicable payment method or refund process.

The time required for the refund to appear in the customer’s account may depend on the payment provider or banking institution.

  1. CONTACT US

For any return, replacement or refund-related query, please contact:

Apna Store
Email:info@apnastore.net
Phone/WhatsApp:919382953136

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